Return & Refund Policy

At Spooky Paws, we carefully prepare every order and want you to have a great shopping experience. Due to the seasonal nature of our products and hygiene considerations associated with pet costumes and accessories, all sales are generally final.

Please review product descriptions, measurements, size guides, colors, and other product details carefully before placing your order.

All Sales Are Final

We generally do not accept returns, exchanges, or refunds for:

• Change of mind
• Ordering the wrong size
• Selecting the wrong color or style
• Items that do not fit your pet
• Accidental orders
• Seasonal items that are no longer needed
• Delays that are outside our reasonable control
• Used, worn, washed, altered, or opened products
• Products containing pet hair, stains, odors, or other signs of use

Please measure your pet carefully and review our size guide before ordering.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact Spooky Paws Customer Support within 7 days of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photos or video showing the item and issue
• Photos of the packaging when applicable

We will review your request and, if approved, may provide a replacement or refund, as appropriate.

Please do not send any product back without receiving return instructions from us first.

Shipping Issues

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for orders delivered to an incorrect address provided by the customer.

For packages reported as lost, damaged in transit, or otherwise affected by a delivery issue, please contact us so we can review the shipment and determine the appropriate next steps.

Order Changes & Cancellations

Orders begin processing quickly.

If you need to change or cancel your order, contact us immediately after placing it. We cannot guarantee cancellations or modifications once an order has entered processing or has been shipped.

Refund Processing

When a refund is approved, it will be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

Exceptions Required by Law

Nothing in this policy limits any rights or remedies available to customers under applicable law.

Questions?

If there is a genuine problem with your order, please contact Spooky Paws Customer Support. We will review the situation and work to provide an appropriate solution.

Thank you for shopping with Spooky Paws. 🎃🐾