Terms of service

TERMS OF SERVICE

Last Updated: August 11, 2026

Welcome to Spooky Paws.

These Terms of Service ("Terms") govern your access to and use of the Spooky Paws website, products, and services. By visiting our website, placing an order, or using any part of our services, you agree to these Terms.

Please read them carefully before making a purchase.

1. ONLINE STORE TERMS

By using this website, you represent that you are at least the age of majority in your state or place of residence, or that you have permission from a parent or legal guardian where required.

You may not use our products or services for any unlawful or unauthorized purpose.

You may not attempt to interfere with, damage, misuse, or gain unauthorized access to our website or services.

2. PRODUCTS & AVAILABILITY

We make reasonable efforts to display product descriptions, photographs, colors, measurements, sizing information, and other details as accurately as possible.

However, colors and appearance may vary depending on your device, screen, lighting, or manufacturing variations.

All products are subject to availability. We reserve the right to discontinue products, limit quantities, or modify our product selection at any time.

3. PET COSTUMES & SIZING

Pet sizes, breeds, body shapes, and proportions vary significantly.

Customers are responsible for reviewing the product measurements and applicable size guide before ordering.

Please measure your pet carefully before purchasing.

Selecting a size based solely on breed or your pet's usual size does not guarantee a proper fit.

4. PET SAFETY

Customers are responsible for determining whether a product is appropriate for their pet.

Costumes, accessories, decorations, and similar products should be used responsibly and under appropriate supervision.

Do not allow pets to chew, swallow, or ingest costume pieces, accessories, packaging, or decorations.

Immediately discontinue use if a product causes discomfort, irritation, restricted movement, difficulty breathing, or other safety concerns.

Spooky Paws products are not substitutes for veterinary care or professional advice.

5. PRICES & PAYMENTS

Prices are displayed in the currency shown at checkout and may change without notice.

We reserve the right to correct pricing, product information, promotional, or typographical errors.

Applicable taxes, shipping charges, and other fees will be displayed during checkout when applicable.

Submitting an order does not necessarily guarantee acceptance of that order.

6. ORDERS

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases involving:

Suspected fraud or unauthorized transactions
Pricing or listing errors
Product availability issues
Incorrect customer or shipping information
Unusually large quantities
Suspected resale or abuse of promotions

If we cancel an order after payment has been collected, an appropriate refund will be issued.

7. SHIPPING & DELIVERY

Customers are responsible for providing accurate and complete shipping information.

Estimated shipping or delivery dates are estimates unless expressly stated otherwise and are not guaranteed.

Delivery may be affected by carrier delays, weather, holidays, high seasonal demand, incorrect addresses, or circumstances outside our reasonable control.

Please review our Shipping Policy for additional information.

8. RETURNS & REFUNDS

Due to the seasonal nature of many of our products and hygiene considerations associated with pet costumes and accessories, sales are generally final, subject to our Return & Refund Policy and applicable law.

Customers should carefully review product descriptions, measurements, and size guides before purchasing.

Damaged, defective, or incorrect orders should be reported according to the procedures and timeframes stated in our Return & Refund Policy.

Our Return & Refund Policy forms part of these Terms.

9. PROMOTIONS & DISCOUNTS

Promotional offers, discount codes, free-shipping offers, and other promotions may be subject to additional conditions.

Unless otherwise stated, promotions:

Cannot be redeemed for cash
May not be combined with other offers
May have expiration dates
May apply only to eligible products or order values

We reserve the right to modify or discontinue promotions where permitted by law.

10. INTELLECTUAL PROPERTY

The Spooky Paws name, branding, website design, graphics, logos, text, photographs, product descriptions, and other original website content are owned by or licensed to Spooky Paws and are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, sell, exploit, or use our protected content for commercial purposes without permission.

11. THIRD-PARTY SERVICES

Our store may use or link to third-party services, including payment processors, shipping carriers, analytics providers, social-media platforms, and ecommerce technology providers.

Your use of third-party services may also be subject to their respective terms and privacy policies.

12. USER CONTENT & REVIEWS

If you submit a review, photograph, comment, testimonial, or other content to us, you represent that you have the right to provide that content.

You may not submit unlawful, fraudulent, abusive, defamatory, infringing, or misleading content.

We reserve the right to moderate or remove content where appropriate and permitted by law.

13. PROHIBITED USES

You may not use our website to:

Violate applicable laws or regulations
Commit fraud
Infringe intellectual property rights
Transmit malicious code
Attempt unauthorized access to our systems
Collect information about others unlawfully
Interfere with the operation or security of the website

14. DISCLAIMER OF WARRANTIES

To the extent permitted by applicable law, our website and services are provided on an "as available" basis.

We do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

Nothing in these Terms excludes warranties, rights, or protections that cannot legally be excluded.

15. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Spooky Paws will not be liable for indirect, incidental, special, consequential, or similar damages arising from the use or inability to use our website, services, or products.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

16. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold Spooky Paws harmless from claims, liabilities, losses, or expenses resulting from your unlawful misuse of our website or violation of these Terms.

17. PRIVACY

Your submission and use of personal information through our store is governed by our Privacy Policy.

Please review our Privacy Policy to understand how personal information is collected, used, and protected.

18. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The most current version will be posted on this page with an updated revision date.

Your continued use of our website following an update constitutes acceptance of the revised Terms to the extent permitted by law.

19. SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.