Shipping policy

SHIPPING POLICY

Last Updated: August 11, 2026

Thank you for shopping with Spooky Paws! 🎃🐾

We work hard to process and deliver your order as quickly and reliably as possible. Please review the information below before placing your order.

ORDER PROCESSING

Orders are typically processed within 1–3 business days.

Processing times may be longer during high-demand periods, including the weeks leading up to Halloween, major promotions, weekends, and holidays.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

ESTIMATED U.S. DELIVERY

After processing, most U.S. orders are estimated to arrive within:

3–10 business days

Please note that delivery times are estimates and are not guaranteed unless specifically stated at checkout.

Carrier delays, weather, holidays, high seasonal demand, destination, and other circumstances outside our reasonable control may affect delivery times.

SHIPPING COSTS

Shipping costs, if applicable, are calculated and displayed at checkout before payment.

Any free-shipping promotions are subject to the conditions displayed on our website or at checkout.

HALLOWEEN ORDERS

Halloween is our busiest season. 🎃

If you need your costume or accessories for a specific event or date, we strongly recommend ordering as early as possible.

Estimated delivery dates are not guarantees. Spooky Paws cannot guarantee arrival before Halloween, a party, photoshoot, event, or other specific date unless an express or guaranteed delivery service is explicitly offered at checkout.

ORDER TRACKING

When tracking is available, you will receive tracking information after your order has shipped.

Please allow time for the carrier's tracking system to update after receiving your tracking number.

MULTIPLE PACKAGES

Some orders containing multiple products may be shipped separately.

If this happens, you may receive more than one package and tracking number. Packages from the same order may arrive on different days.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check your:

Name
Street address
Apartment or unit number
City
State
ZIP code

If you notice an error after ordering, contact us immediately.

We cannot guarantee that an address can be changed after an order has entered processing or shipped.

DELIVERED BUT NOT RECEIVED

If tracking shows that your package was delivered but you cannot locate it, please:

Check around your property and delivery area.
Check with household members or neighbors.
Allow a short period of time, as some carriers may update tracking shortly before final delivery.
Contact the shipping carrier when appropriate.
Contact Spooky Paws Customer Support if you still need assistance.

We will review the available tracking information and help determine the appropriate next steps.

LOST OR DAMAGED PACKAGES

If your package appears to have been lost in transit or arrives damaged, please contact us with your order number and relevant photos or information.

Each case will be reviewed individually.

For damaged items, please retain the item and original packaging until your request has been reviewed.

INCORRECT OR INCOMPLETE ADDRESSES

Spooky Paws is not responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

SHIPPING DELAYS

Although we work to provide reliable delivery estimates, delays can occasionally occur due to circumstances outside our reasonable control, including: